Return & Refund Policy
Return & Refund Policy
If your order arrives damaged, defective, incomplete, or incorrect, here's exactly how to get it resolved.
12 Hours
Window to request a return or refund after delivery
Video Proof
Unboxing video required for any return/refund request
1What This Policy Covers
This policy applies if your order arrives:
- Damaged — the book, activity sheets, or packaging arrived torn, crushed, or otherwise physically damaged.
- Defective — pages missing, printing errors, or a manufacturing fault.
- Wrong item — you received a different product than what you ordered.
- Incomplete — part of the kit is missing from the package.
212-Hour Return & Refund Window
Return or refund requests must be raised within 12 hours of delivery. Requests made after this window will not be accepted.
- A clear unboxing video, recorded continuously from before the package is opened, is mandatory for every request.
- Requests without a valid unboxing video will not be processed.
- Please do not discard the packaging or contents until your request is resolved.
Requests are accepted strictly within 12 hours of delivery and only with valid unboxing video proof. No exceptions are made outside this window.
3How to Raise a Request
- Contact us via WhatsApp or email within 12 hours of delivery.
- Share your order number along with the unboxing video showing the issue.
- Our team will review the video and order details.
- Once approved, you'll be offered a replacement or a refund to your original payment method, subject to standard payment-processing timelines.
Keep the original packaging and contents on hand until your request is resolved — it may be required for verification.
At a Glance
Applies ToDamaged, defective, wrong, or incomplete orders
Request Window12 hours from delivery
Proof RequiredUnboxing video (mandatory)